Contact details of our various branches and departments.
General Manager
- Lizbe Venter
Monday to Friday (08:00 – 16:00)
Business Development and Communications Consultant
Keitu Ngobeni
Monday to Friday (08:00 – 16:00)
Regional Coordinator
Vanida Moodley
Monday to Friday (08:00 – 13:00)
Accounts Department
Margery Hall
Monday – Friday (08:00 – 13:00)
Contact Us
Complaints Procedure Terms and Conditions
NAMA is and remains a voluntary organisation and hold no regulatory power. Although NAMA makes every effort to ensure that members comply with the Code of Conduct and all Regulatory and professional requirements, the Association cannot accept any responsibility where its members, notwithstanding the aforesaid, conduct their business and their responsibilities outside the scope of what is promoted and voluntary agreed upon by its members.
Our Codes and documentation merely act as a guideline and any member or person who do not wish to engage into correct business practices will act on their own accord.
NAMA cannot terminate membership or act against members outside the scope of its disciplinary processes.
NAMA do not investigate matters relating to
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- Where the matters are of a contractual or management nature
- Personal disputes amongst members of the Scheme
- Where legal action has already begun or where the matter has already been referred to the Community Schemes Ombud Service
- Disputes regarding personal levy accounts or levy collection
- All complaints must be endorsed by at least one trustee currently holding office to ensure that all available resources have been utilised before a complaint is recorded.
Only where a member has been found guilty of an offence by a Court of Law, by Adjudication Order of the CSOS or by full investigation of the Ethical Committee membership of a member may be terminated after such termination is referred to the Ethical Committee and ratified by a majority decision of all the Full Members at an Annual General Meeting of the Members.
Lodging a complaint
- All complaints against NAMA Members must be submitted online.
- All complaints must be endorsed by the Trustees / Directors and the complainant must provide written documentation that the Trustees / Directors have acknowledged receipt of the complaint and confirm that all internal remedies have been exhausted to resolve the issue.
- The complaint will always be submitted to the member against whom the complaint is received.
- NAMA only acts as a portal for promoting commination between the parties concerned to find an amicable solution to the complaint received.
- NAMA do not undertake to present any outcome on complaints received nor do we commit to provide feedback or agree to provide feedback.
- NAMA Members will have the opportunity to respond to complaints received but is not required to do so.
- If a response is received NAMA may provide feedback under the standard disclaimer to the complainant.
- The complaint may be presented to the disciplinary committee if the complainant wishes to escalate the matter. A referred complaint will incur a non-refundable deposit at an amount determined by the Committee.
- If the Ethical Committee must refer the matter for advice or legal intervention the complainant will be liable for all costs.
- The complainant may also refer the matter to the Community Schemes Ombud Service [www.csos.org.za]
Disclaimer
All information and advice provided by NAMA or any representative of NAMA is provided as general information or advice and should only be used as such. The use of such information or advice is at the users’ own risk and should not be considered as a formal opinion or be considered as legal advice or legal opinion of any kind. NAMA will not be held liable for any damages, losses or causes of actions of any nature whatsoever arising from the information or advice given.
ABOUT US
NAMA is a voluntary, Non-Profit organisation that promotes and advances the interest of Managing Agents and Community Scheme Management in South Africa…
ABOUT US
NAMA is a voluntary, Non-Profit organisation that promotes and advances the interest of Managing Agents and Community Scheme Management in South Africa.
To nurture the growth in the industry and meet the challenges of an ever-changing environment in which Managing Agents operate, it has become necessary to adequately train professionals to effectively manage the affairs of communal housing schemes in addition, it is imperative that trustees and committees are better skilled and informed about their management and fiduciary responsibilities, relevant scheme development, and the advantages of employing a professional property manager.
Represented in 7 Regions with its headquarters in Pretoria, NAMA has more than 500 members consisting of three main categories:
Corporate Members (Managing Agents)
These are Managing Agents and have been admitted as members due to the fact that they exclusively render services as a Managing Agent and is duly registered with the Estate Agency Affairs Board (EAAB) and have been issued with a valid Fidelity Fund Certificate (FFC).
Regional Service Providers
These are Service Providers to the industry [Attorneys, Plumbers, Accounting, etc.].
National Service Providers
These are Service Providers who wish to be represented Nationally.
MEMBERSHIP BENEFITS
Community Schemes ownership is by far the preferred form of home ownership in South Africa. Before NAMA, Managing Agents had no common voice…
MEMBERSHIP BENEFITS
Before NAMA, Managing Agents had no common voice, nor could they make representations to the authorities on any aspect, or claim legitimacy, concerning their industry.
To fulfil NAMA’s objectives and to promote the benefits of membership, the founding members took a decision in March 2004 to restructure the Association and to register NAMA as a Section 21 Company (now NPC). In consultation with Managing Agents countrywide and with legal authorities on Community Schemes, the Association completed a National Constitution, Code of Conduct, Code of Ethics, Articles of Association and Memorandum of Incorporation, which today govern the operations of the Association.
Part of NAMA’s focus is the development and presentation of a core professional training programme for Managing Agents and candidate Managing Agents, as well as producing education material, and opportunities for members, associate members and trustees.
Training events and seminars are being held nationally to ensure that training remains ongoing and relevant.
Another important component of NAMA’s service to Community Schemes owners and occupiers is to generate consumer confidence and recognition of the Association’s objectives and ideals, leading to credibility for the profession in the public domain. NAMA is well positioned to assisting Community Schemes in appointing a professional managing agent, by directing governing body members to professional and accredited Managing Agents in their region.
NAMA provided an exclusive platform to its Affiliate and Corporate Members whereby attending events they can market and promote their services directly to the industry role players such as Managing Agents, Trustees and Owners.
These platforms include
- Training Seminars
- Workshops
- The National Conference
- Social events such as golf days
- The NAMA News which is distributed monthly to all members
NAMA on behalf of its members engage with various Stakeholders in the industry.
These include amongst others PPRA, CSOS, Property Charter, SAPOA, REBOSA and Government Institutions.
It allows members to be updated and remain informed on all regulatory matters.
TERMS & CONDITIONS
Although membership to NAMA is voluntary, the applicant and member declare that they have read and accepted the membership terms and conditions and that…
NAMA MEMBERSHIP TERMS AND CONDITIONS
ALTHOUGH MEMBERSHIP TO NAMA IS VOLUNTARY, THE APPLICANT AND MEMBER DECLARE THAT THEY HAVE READ AND ACCEPTED THE MEMBERSHIP TERMS AND CONDITIONS AND THAT THEY FULLY UNDERSTAND THE OBLIGATIONS REGARDING THE CONDITIONS OF MEMBERSHIP
NAMA MEMBERSHIP FEES
- Membership fees are due and payable from the date when application as a member is approved and the party has been admitted as a member;
- The member will remain liable for the membership fees until the last day of membership following cancellation or termination of membership;
- Members have the following options available for payment of their membership fees:
Annually
Debit Order
CANCELLATION OR TERMINATION OF MEMBERSHIP
- A member may cancel membership by providing one full calendar month’s written notice;
- NAMA may terminate membership with immediate effect following non-payment of fees, regulatory or ethical misconduct;
- Upon cancellation or termination of membership, NAMA will remove all details of the member from all NAMA platforms;
- Where membership has been cancelled or terminated the member must desist from representing themselves as a NAMA member. They may not provide, distribute or continue to present their NAMA membership certificate for any reason;
- A member who has cancelled their membership or where membership was terminated due to non-payment, may at any time re-apply for membership. In the event that there are any outstanding membership fees for the previous period of membership, the applicant will be liable for payment of any outstanding fees before membership will be considered;
MEMBERSHIP APPLICATION – SPECIFIC REQUIREMENTS
[APPLICABLE TO FULL MEMBERS – MANAGING AGENTS]
- A Full member [Managing Agent] must provide and upload a valid Fidelity Fund Certificate (FFC), issued by the Estate Agency Affairs Board (EAAB) and in the name of the Company, upon completing and before submitting the online application. Any application received without the FFC will not be considered;
- Full members will comply with all regulatory and statutory requirements which include but is not limited to training;
- Full members will adhere to the NAMA Code of Conduct;
GENERAL REQUIREMENTS FOR MEMBERSHIP APPLICATION
- Members are responsible to ensure that their details with NAMA remains updated;
- All members will uphold the NAMA MOI;
- All members will promote and advance the interest of the organisation;
- Members must upload their company logo;
CONDITIONS
- NAMA is and remains a voluntary organisation and hold no regulatory power. Although NAMA makes every effort to ensure that members comply with and to all Regulatory and professional requirements, the Association cannot accept any responsibility where its members, notwithstanding the aforesaid, conduct their business and their responsibilities outside the scope of what is promoted and voluntary agreed upon by its members.
- NAMA does not endorse the service or product offered by its members and members agree to refrain from misrepresenting themselves in any way;
- NAMA at its sole discretion my refuse or decline any membership application;
DISCLAIMER
All information and advice provided by NAMA or any representative of NAMA is provided as general information or advice and should only be used as such…
DISCLAIMER
All information and advice provided by NAMA or any representative of NAMA is provided as general information or advice and should only be used as such. The use of such information or advice is at the users’ own risk and should not be considered as a formal opinion or be considered as legal advice or legal opinion of any kind. NAMA will not be held liable for any damages, losses or causes of actions of any nature whatsoever arising from the information or advice given.
NAMA is and remains a voluntary organisation and hold no regulatory power. Although NAMA makes every effort to ensure that members comply with the Code of Conduct and all Regulatory and professional requirements, the Association cannot accept any responsibility where its members, notwithstanding the aforesaid, conduct their business and their responsibilities outside the scope of what is promoted and voluntary agreed upon by its members.
Our Codes and documentation merely act as a guideline and any member or person who do not wish to engage into correct business practices will act on their own accord.
NAMA reserves the right to provide or decline to provide any advice or information.